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Fire & Water - Cleanup & Restoration

Emergency Response: The SERVPRO Way

11/5/2021 (Permalink)

SERVPRO Team with Client Every step of the way SERVPRO will be there for our clients.

First Impressions:

From the moment you call our local SERVPRO team in regards to an incident you have experienced, you will be greeted by one of our team members who are available 24/7. They will ensure you that we will be on the job site in under 4 hours. We recognize that oftentimes customers don’t think about the services we offer until they need our assistance. Our goal is to be there for our clients from the moment that they call till the moment that they can take their first breath of relief. Our team will gather documentation and do a loss assessment report.  We do this to provide top-notch communication and documentation to our clients.

Gathering Documentation

Once the Project Manager comes and evaluates the job site they will sit down with the client to make the Customer Briefing checklist. A checklist that will go into deep detail on the course of action to reassure the client that they are in good hands. Keep in mind that our team will never provide the client with unrealistic expectations because we will never mislead our clients. In fact, the Project Manager will sit down with the client and make a realistic timeline so that both the PM and client are on the same page. 

Loss Assessment Report

The Loss Assessment Report is one of the most important documents that include some critical information about the restoration activities. This report includes:

  • Identification and evaluation of health concerns and safety hazards.
  • Determination of the job scope
  • Evaluation of inventories and/or content items
  • Documentation of pre-existing conditions not related to the current loss
  • And more


Here at SERVPRO, our main goal is to be there for our clients in their time of need. We provide top-notch documentation that takes the stress away from our clients and provides clear insight for insurance adjusters. You might not know about the services SERVPRO offers but if you are ever in need of our help just know we are here for you.

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