Prioritizing Customer Feedback

9/19/2023 (Permalink)

We should all know by now that customer feedback both online and in person has a huge effect on companies and their reputation. Here at SERVPRO of East Independence/Blue Springs, we take our customers’ feedback and concerns seriously for various reasons. Being a company that works in the residential sphere, we place even more importance on this as we are working on peoples’ beloved homes. Additionally, we prioritize our online reviews so that any prospective customers will know we are a trusted and credible source for fire, water and mold damage restoration and cleaning. Our team has worked to increase our customer feedback regarding recent jobs. We ask each of our customers for a testimonial and so far, have gotten great responses regarding our extremely prompt service, professionalism, caring approach, honesty and communication.

SERVPRO Services and Consistent Communication

9/23/2022 (Permalink)

If you need our services, SERVPRO of East Independence/Blue Springs is here to help.

Our SERVPRO crews are ready for whatever happens! Our Emergency Services are available 24/7 and we specialize in the following cleaning and restoration services:
- Fire, Smoke and Soot Damage Restoration
- Water Removal and Dehumidification
- Mold Mitigation and Remediation
- Air Ducts and HVAC
- Deodorization
- Ceilings, Walls and Hard Floors
- Carpet and Upholstery

SERVPRO of East Independence/Blue Springs knows that when your residential or commercial property is threatened with damage, it can be a very stressful and unknown time. This is why we make it a priority to communicate with our clients every step of the way. From the initial phone call, to a Project Manager scoping the loss and providing an estimate, to our Technicians cleaning and restoring the property, and to the payment process with our office staff, our customers will never be left in the dark. We want to make our customers as informed as possible, as we know teams working on your private property can come with questions and concerns.

Faster to any size disaster

9/19/2022 (Permalink)

SERVPRO of East Independence/ Blue Springs is always Here to help.

With 2,000+ franchise locations spread across North America, our SERVPRO branded cars can be found anywhere and everywhere. We are locally owned and operated with the support of our Headquarter location and the support of the other SERVPRO locations. 

Our Family of Franchises is a Member of SERVPRO’s Disaster Recovery Team®, which means we will send crews to assist other locations for large loss jobs in the affected areas. This is important because a significant loss, such as a natural disaster, can mean long hours a need for extra labor. By dispatching our crew, we can provide a helping hand during a time of need. 

Another way that our SERVPRO Family of Franchises helps other locations is by providing assistance to newer and growing locations. Our HQ location does an excellent job at providing material to help develop our team’s workflow.  Our team will work to train departments that might need help with learning the roles. 

Keep your Property Running Smooth

9/13/2022 (Permalink)

Use SERVPRO's quick tips to do an exterior check on your property.

SERVPRO of East Independence/Blue Springs has what it takes to restore a residential or commercial space after fire, water, mold, or smoke damage. Although we tend to focus on the interior of a space, we also know it is very important to pay attention to the exterior of your property.  

With the colder seasons approaching and the possibility of snow, faulty areas in your home may allow for water to enter, leading to damage. Here are some things around the exterior of your home that should be checked regularly to keep your space running at its highest potential:  

• Clean out your gutters so rain can easily flow through them and drain away from the roof. Gutters filled with leaves, sticks and other debris can become damaged or not work as well.  
• Check that your gutter’s downspouts are properly attached to allow water to drain away from the home. A detached or broken spout can lead to water flooding outside.  
• Make sure the sump pumps in your home are operational and have a working battery. An unexpected, failed sump pump may lead to a slew of future problems.  
• Check that garden hoses are properly attached to prevent water from draining into piping.  
• See if the caulking on your windows needs repair. A ripped seal in the window may allow water to enter the home.  

SERVPRO's Reconstruction Team

9/8/2022 (Permalink)

SERVPRO is a one-stop shop for restoration and reconstruction jobs.

SERVPRO of East Independence/Blue Springs can be there to restore your residential or commercial space following damage. We have the experts needed to handle any water, fire, storm or mold damage restoration job that comes our way. In addition, we have another important aspect of our team —the reconstruction team. This group of professionals will go in following a restoration job to repair walls, flooring, roofing and more to make a disaster seem “Like it never even happened.” Our reconstruction teams also aid in demolition, remodels, and board-up services. If a customer chooses to have SERVPRO handle the reconstruction part of a job as well as the restoration, they can have peace of mind knowing they won’t need to hire various repair teams. This will also improve team communication, which can make the project and insurance process smoother.

Emergency Response: The SERVPRO Way

11/5/2021 (Permalink)

Every step of the way SERVPRO will be there for our clients.

First Impressions:

From the moment you call our local SERVPRO team in regards to an incident you have experienced, you will be greeted by one of our team members who are available 24/7. They will ensure you that we will be on the job site in under 4 hours. We recognize that oftentimes customers don’t think about the services we offer until they need our assistance. Our goal is to be there for our clients from the moment that they call till the moment that they can take their first breath of relief. Our team will gather documentation and do a loss assessment report.  We do this to provide top-notch communication and documentation to our clients.

Gathering Documentation

Once the Project Manager comes and evaluates the job site they will sit down with the client to make the Customer Briefing checklist. A checklist that will go into deep detail on the course of action to reassure the client that they are in good hands. Keep in mind that our team will never provide the client with unrealistic expectations because we will never mislead our clients. In fact, the Project Manager will sit down with the client and make a realistic timeline so that both the PM and client are on the same page. 

Loss Assessment Report

The Loss Assessment Report is one of the most important documents that include some critical information about the restoration activities. This report includes:

• Identification and evaluation of health concerns and safety hazards.
• Determination of the job scope
• Evaluation of inventories and/or content items
• Documentation of pre-existing conditions not related to the current loss
• And more

SERVPRO Way

Here at SERVPRO, our main goal is to be there for our clients in their time of need. We provide top-notch documentation that takes the stress away from our clients and provides clear insight for insurance adjusters. You might not know about the services SERVPRO offers but if you are ever in need of our help just know we are here for you.

What is a Containment?

10/29/2021 (Permalink)

Building containments help complete work in a timely manner so that we can bring back the property to preloss conditions.

Today we are going to learn about containments. What are they and why are they used? Both those questions will be answered. Wait until the end to see the completed containment.

To make a containment, two strips of painter’s tape are placed around the entire edge of the door frame. One stripe of double-sided tape is then placed on top. After the double-sided tape is applied, the plastic is strategically is placed on top and cut to fit the frame. Depending on if the contained space needs to be re-entered, then a zipper will be placed for easy access to the room

A containment is set on a fire, reconstruction, water, or mold as a way to keep the affected area enclosed. It is essentially a barrier.  It also can speed up the restoration process, encapsulating the airflow from air movers strictly to the damaged room.

For a fire, the containment keeps the non-damaged area from smoke exposure. For a water job, it can help dry a specific area faster with a smaller area to dry. For demolition and reconstruction, it prevents dust and debris from getting into certain areas.

Knowledge is Power

9/24/2021 (Permalink)

Truthfully, knowledge is power. We aim to give our team members and anyone who is open to learning the option to continue to learn. Especially for insurance agents, we offer free Continuing Education classes as a way to receive credit. To find out more about the classes we offer, call our office or local marketing representative. Additionally, you can contact your local marketing representative to learn tips and tricks for your home or business. Our team can act as a resource and as a wealth of knowledge.

Our team is committed to providing classes to our team members to ensure that the IICRC (Institute of Inspection Cleaning and Restoration Certification) standard is met and that we continue to learn the best practices to take care of your home or business. Again, knowledge is power.

How to Remove Nasty Odors

9/21/2021 (Permalink)

Stinking and sometimes repugnant, the smells we can encounter are numerous and great. Whether it's from water damage, fire damage, or pets, SERVPRO knows the importance of getting a home back to preloss conditions and smelling like home again. To minimize and eliminate odors, SERVPRO utilizes Ozone Generators and Hydroxyl Generators as part of the deodorization process. Ozone gas aids in eliminating odors, especially organic odors. The Ozone Generator turns O2 to O3, changing the properties of the odor. Ozone is paired with a fan to circulate the air since it is corrosive. All plants and animals must be removed from the vicinity while the machine is running. This generator will usually be utilized for up to 24- 72 hours to get rid of any odors. After usage, the smell of ozone will dissipate within 10 to 15 minutes Our Hydroxyl generator is electrolyte equipment that generates Negative Radicals that are unsaturated molecules that also work to remove odors from an area. These odor eliminators are just a piece of the process, but they are essential to getting those tough odors out of the home. 

The Difference Between Mold and Mildew

9/14/2021 (Permalink)

The Terms Mold and Mildew are used interchangeably. They are both distinct but different species in the fungi family.

Mildew presents as a down and powdery substance and tends to be flat. It is a parasite that lives off living plants. Thus, to have an active mildew infestation in a building requires that there are living plants in the building. Because mildew requires a living host to grow, mildew is seldom a factor in indoor microbial contamination.

Mold tends to have a higher profile and can even become fuzzy. Mold is one of nature’s chief decomposition mechanisms. Molds that decay dead organic matter that was once alive, such as trees leaves, cotton, leather, wool, etc. Outdoors, molds are part of the natural environment by breaking down organic matter such as toppled trees, fallen leaves, and dead animals. The problem with mold is that it does not know the difference between a dead tree in the forest and a 2x4 wall stud in a home. In the case of mold or mildew, our team of trained professionals can assist you to make it “Like it never even happened.”

Growing Team

9/9/2021 (Permalink)

Our team continues to grow as there is new leadership at SERVPRO of East Independence/Blue Springs!We'd like to thank KJ and Susan for their years of dedication to building SERVPRO in the East Independence/Blue Springs area. The duo passed on the duties of keeping the community safe to Brian Meyer. Thank you KJ and Susan! We are here to protect the community which includes every home and business. We are here to help 24/7 and can provide emergency services to help you get back to preloss conditions. No matter if it's water damage, fire damage, storm damage, or mold, we will be there to assist. No matter the size of the job, we make sure to pack our vehicles to be properly prepared for your job.

We are Cleaning Experts

4/10/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of corona virus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the corona virus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the corona virus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Independence/Blue Springs @ 816-224-5300